FAQs

FAQs — OCI, Indian Passport, PCC & UK Document Services

Clear answers for OCI, Indian passport, surrender, PCC and general UK submission steps. If you're unsure, message us and we'll guide you.

OCI Application FAQs

OCI new application, linking, document preparation and upload guidance.

Who can help with OCI applications in the UK?
Matrix Solutions is a UK-based service assisting clients with Overseas Citizen of India (OCI) applications, OCI linking, and document preparation. We provide structured application support, compliant photo and signature formatting, and VFS appointment guidance to reduce the risk of avoidable delays or rejection.
Why choose Matrix Solutions for OCI applications?
Working with an experienced service helps ensure:
  • Accurate application preparation
  • Correct OCI photo & signature formatting (51×51mm)
  • Document checklist verification
  • Reduced risk of avoidable delays or rejection
  • VFS appointment guidance
We focus on compliance with VFS Global and Government of India requirements. We are ICO registered (ZB151833) and UK GDPR compliant, and your documents are never resold.
How is my personal data protected?
Matrix Solutions operates under UK data protection law and follows GDPR standards, on ICO-registered systems (ICO ZB151833). Your documents are handled confidentially, used solely for your application, and never resold or shared.
Can OCI applications be expedited?
OCI processing time is set by VFS Global and the Government of India. While processing itself cannot be fast-tracked, we help reduce avoidable delays by:
  • Preparing error-free applications
  • Confirming the correct documentation
  • Formatting compliant OCI photos and signatures
This reduces common causes of rejection.
What support do you provide for OCI applications?
Our OCI services include:
  • Application form preparation
  • Photo & signature formatting (51×51mm)
  • Document checklist review
  • VFS appointment booking assistance
  • Rework support if corrections are required
Do you offer OCI photo and signature correction?
Yes. We provide compliant OCI photo (51×51mm) and signature formatting to match Government of India specifications, to reduce the risk of rejection at the upload stage.
Do I need to give biometrics for my OCI application?
From 18 May 2026, biometric enrolment is required for OCI applicants aged 12 to 70 at their VFS appointment. Plan to give your biometrics — photograph and fingerprints — in person at your visit, and if you already hold an appointment in this age group, check whether you need to reschedule. The online OCI link route does not involve a VFS appointment or in-person biometrics. Always confirm current details on the official VFS page.

Indian Passport, Surrender & PCC FAQs

Renewal, surrender, Police Clearance Certificate and VFS appointment help.

How can I renew my Indian passport in the UK?
Indian passport renewal generally requires:
  • An online application form
  • Your current Indian passport
  • UK address proof (e.g. utility bill or bank statement)
  • Additional documents, if applicable to your case
We assist with application preparation, document checking, and VFS appointment booking. The renewal photo is British-passport size, 35×45mm.
What is the Indian passport surrender process?
If you have acquired British citizenship, you generally need to surrender your Indian passport and obtain a Surrender Certificate, which is also usually needed before a fresh OCI. The process usually includes:
  • An online surrender application
  • Submission of your passport
  • Payment of the surrender fee
  • Issuance of the Surrender Certificate
We assist with full document preparation and checks. See our surrender service.
Can you help with an Indian Police Clearance Certificate (PCC)?
Yes. A PCC is generally applied for through VFS Global on behalf of the High Commission of India, and is often needed for visas, residency or employment abroad. We help confirm the right route, check your documents and 35×45mm photo, and prepare your application. See our PCC help.

Apostille & Certificate FAQs

UK documents, legalisation and supporting certificates.

How do I get a duplicate British Naturalisation Certificate?
You apply through GOV.UK using form NC. A replacement fee applies and processing typically takes a few weeks.
Fees and timescales change — confirm the current amount on GOV.UK.
How do I obtain a full birth certificate with both parents' names?
For OCI and legal applications, a long-form (full) birth certificate is generally required. You apply via the General Register Office on GOV.UK. A small fee applies and it typically takes around 15 working days.
Confirm current fees and timescales on GOV.UK.
What is an Apostille certificate?
An Apostille verifies a UK document for international use under the Hague Convention. It is commonly required for birth certificates, marriage certificates and naturalisation certificates.
How do I Apostille a UK document?
You apply through the UK FCDO Legalisation service. The standard service is generally around £30 per document plus postage, and typically takes up to a couple of weeks.
Confirm current fees and timescales on GOV.UK.

General Application FAQs

VFS attendance, rework support and UK locations.

Are you affiliated with the Indian High Commission or VFS?
No. Matrix Solutions is an independent service providing document preparation and advisory support. We are not affiliated with the Government of India, the High Commission of India, or VFS Global.
Do I need to visit VFS in person?
For most OCI and passport services, in-person submission at VFS is generally needed. For OCI specifically, from 18 May 2026 biometric enrolment is required for applicants aged 12 to 70 — those under 12 and over 70 are generally outside this requirement. The online OCI link route does not involve a VFS appointment or in-person biometrics. Confirm current details on the official VFS page.
What happens if my application needs corrections?
If corrections are required, we assist with resubmission and document adjustments so your application meets the requirements.
Can I book a VFS appointment myself?
Yes, appointments can be booked directly via VFS Global. Many people choose our support to reduce errors and help with correct slot booking.
Where is the Indian High Commission in the UK?
  • High Commission of India – London: India House, Aldwych, London WC2B 4NA
  • Consulate General of India – Birmingham: 20 Augusta Street, Jewellery Quarter, Birmingham B18 6JL
  • Consulate General of India – Edinburgh: 17 Rutland Square, Edinburgh EH1 2BB
Addresses can change — confirm on the official High Commission website.
Where are VFS centres located in the UK?
VFS Global centres generally operate in:
  • London, Birmingham, Manchester, Leicester, Bradford
  • Cardiff, Glasgow, Edinburgh, Belfast
Locations and opening hours are subject to change — confirm current details on the official VFS page.
Need help choosing the correct service?
Message us on WhatsApp and we'll guide you (UK team, Mon–Fri, 08:30–17:30).